Q:  Can I receive a printed catalog?

A: We are constantly adding new bead products to accommodate the latest trends in jewelry. In order to be more environmentally friendly we have opted not to have a printed catalog that would become outdated shortly after printing.

Q:  How can I check the status of my order?

A:  An email will be sent to you confirming we have received your order, and again after we have shipped it.  You can also select the Customer Care page.  The lower section will have your order information, including the status of your order. 

Q:  Do your products contain lead?

A:  Safety is very important to us.  All of our products fall well below the legal limits for lead content.  The Crystazzi and Swarovski crystals are lead crystals, but the lead is part of the molecular structure of the product.  There is no danger in the lead that is part of the crystal to come to the surface.  

Q:  Do you have a retail location for the public?

A:  No, we only sell our products online.

Q:  How much does shipping cost?

A:  There is free shipping on all orders over $100!  For all orders under $100 standard ground shipping is $5.95.  We also offer Fed Ex Standard Overnight and 2nd day.  The price for those depends on the weight of your order and will be calculated during checkout.  The specific cost will be shown next to each option.

Q: How long will it take for me to receive my order?

A:  We ship orders within two business days of receiving your order.  Ground shipping usually takes 1-4 days to receive after it has been shipped.

If you need your order quicker, there is a FexEd next day and FedEx 2 day option.  Both will have added shipping cost, which will be calculated for you during checkout.

Q: Is there sales tax?

A:  We are a Florida based business, therefore a 7% sales tax is applied to all orders in Florida.  There is no tax for orders shipped to other states.  If you are a registered business in Florida please fax or email your resale certificate and tax will not be included.  

Q:  Do you offer a wholesale discount?

A:  Yes, we do. Providing you are a registered business.  Click on the wholesale application tab and complete the application online.  We will notify you when you have been approved for wholesale and will set you up with an account. When returning to our site, use your user ID and password provided to log into the whole section of our website.  You will then be able to see the wholesale pricing.

Q:  Do you accept international orders?

We gladly ship internationally.  Additional shipping charges will apply.  The exact shipping charges will be shown during checkout. 

Q:  Do you provide refunds?

A:  If you are dissatisfied with your purchase, return it to us in its original condition within thirty day period.  No questions asked. List the items being returned on the back of your invoice and your credit will be applied to your credit card.

If you have any further questions, please Contact Us  and our friendly Customer Service will get right back to you.